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Understanding Payment Statuses in SendGrant

Draft

The initial status when a payment is being set up. The payment may have pending fields to complete in this status, and all payment details can be modified. This is the only status where editing is possible.


Approval

The payment has been submitted and is pending for an approver to approve or reject it. The payment will remain in this status until an action is taken. The expiration time for approval is 7 days.


In Process

The payment has been approved and placed in our payment processor service (Dwolla) for processing. Depending on the receiving bank, payments are typically completed in 4-6 business days.


Paid

The payment has been successfully completed and funds have been transferred to the receiver's account


Rejected

The payment has been reviewed and rejected by the approver. Once rejected, the payment will not be processed.


Failure

The payment encountered an error during the processing phase. When a payment fails, you will receive an email notification with detailed information about the failure. Failed payments cannot be modified or reprocessed.


Canceled

The payment has been canceled and will not be processed. Canceled payments cannot be modified or reprocessed.


Typical payment flow:

- Draft → Approval → In Process → Paid


Alternate flows:

- Draft → Approval → Rejected

- Draft → Approval → In Process → Failure / Canceled

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